Last Updated: September 7, 2026

Thank you for choosing HT Appliance Hub. This policy explains our shipping, delivery, cancellation, return, and refund procedures.

1. Order Processing

Orders are processed during our normal business operations.

Processing times may vary depending on product availability, manufacturer lead times, order size, and shipping destination.

Some commercial equipment may require additional processing time because products are shipped directly from manufacturers or distribution facilities.

2. Shipping

Shipping costs and delivery options may vary depending on the product, order size, destination, and delivery requirements.

Some products may qualify for different shipping methods or rates.

Any applicable shipping charges will be communicated during the ordering process or provided in your quote.

3. Delivery

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3. Shipping and Delivery

All orders are processed and shipped within 3 business days.

Once an order has been shipped, delivery generally takes 1 to 3 weeks, depending on the product, destination, and delivery method.

Customers will receive shipping and tracking information when available.

For large or commercial equipment, delivery may require additional arrangements based on the size and weight of the equipment and the delivery location.

Customers are responsible for providing accurate and complete shipping information, including the correct delivery address and contact information.

4. Commercial Equipment Delivery

Commercial kitchen equipment can be large, heavy, and difficult to move.

Customers are responsible for ensuring that the delivery location is accessible and suitable for receiving the equipment.

Before ordering, customers should confirm:

  • Door and entrance dimensions
  • Loading access
  • Elevator availability where applicable
  • Installation location
  • Required electrical connections
  • Gas requirements
  • Plumbing requirements
  • Other applicable site requirements

Unless specifically included in writing, delivery does not necessarily include installation, assembly, electrical work, gas connections, plumbing, or removal of existing equipment.

5. Inspect Your Shipment

Customers should inspect packages and equipment as soon as possible after delivery.

If a shipment arrives visibly damaged, please photograph the packaging and product and contact HT Appliance Hub as soon as possible.

Damage should be documented before disposing of packaging materials.

6. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Orders may not be cancellable once they have entered processing, production, shipment, or a manufacturer-specific fulfillment stage.

Special-order, custom, made-to-order, or non-stock products may be subject to additional cancellation restrictions.

7. Returns

Return eligibility depends on the product and its condition.

Before returning any product, customers must contact HT Appliance Hub and receive return instructions.

Unauthorized returns may not be accepted.

Returned products generally must be:

  • Unused
  • In original condition
  • Complete with all accessories and documentation
  • In original packaging where applicable

Certain products may be non-returnable, including custom, special-order, made-to-order, installed, used, or otherwise non-resalable products.

8. Restocking Fees

Eligible returns may be subject to a restocking fee based on the product, manufacturer requirements, and condition of the returned merchandise.

Any applicable restocking fee will be communicated during the return process.

9. Refunds

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges, delivery charges, special handling fees, restocking fees, and other non-refundable charges may be deducted where applicable.

10. Incorrect or Defective Products

If you receive an incorrect or defective product, contact HT Appliance Hub promptly.

Please provide your order information and photographs or other documentation when requested so that we can determine the appropriate resolution.

Depending on the circumstances, the resolution may include replacement, repair, manufacturer warranty service, return, or refund.

11. Manufacturer Warranty

Products may be covered by a manufacturer’s warranty. Warranty claims are subject to the manufacturer’s terms and conditions.

Some warranty claims may need to be handled directly with the manufacturer or an authorized service provider.

12. Contact Us

For shipping, return, cancellation, or refund questions:

HT Appliance Hub
3007 Huntington Dr
Pasadena, CA 91107
Phone: 747-364-8008
Email: info@htappliancehub.com